Shipping Policy

Last updated: October 26, 2026

Chongqing Shenghuiju Trading Co., Ltd., trading as Omvereo, is responsible for orders placed through omvereo.com. This policy explains our order processing, shipping charges, delivery estimates, and assistance with delivery problems.

Shipping Origin and Destinations

Orders are shipped from China.

Our standard shipping destinations include the United States, United Kingdom, Canada, and Australia, subject to carrier coverage and availability at checkout.

Other destinations are supported only when checkout accepts the delivery address and a delivery estimate is provided before payment.

Order Processing

Orders are normally processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays begin processing on the next business day. If a product requires a different processing period, this will be disclosed before purchase.

Estimated Delivery Times

Estimated standard transit times after dispatch are:

  • United States: 7–15 business days.

  • United Kingdom: 7–15 business days.

  • Canada: 7–15 business days.

  • Australia: 7–15 business days.

Including order processing, the estimated total delivery time is 8–18 business days from payment confirmation for these destinations.

Delivery times are estimates, not guaranteed arrival dates. Customs inspections, public holidays, remote-area delivery, severe weather, and carrier disruptions may cause delays. These circumstances do not remove your rights regarding unreasonable delays or nondelivery.

A different service-specific timeframe expressly agreed before purchase takes priority.

Shipping Fees and Import Charges

Shipping charges are calculated and displayed at checkout based on the delivery destination and available shipping method. Please review the shipping charge and order total before paying.

Free shipping applies only when a specific eligible offer is displayed. This policy does not establish a general free-shipping threshold.

Taxes and duties collected by us will appear at checkout. If import charges are not included and must be paid by the recipient, this responsibility will be disclosed before purchase. Undisclosed charges will not be imposed contrary to applicable law.

Tracking Your Order

For tracked shipments, we will email dispatch confirmation and tracking details to the email address provided at checkout.

Initial tracking updates may take time to appear. If tracking remains inactive for an extended period, contact service@omvereo.com with your order number.

Address Changes and Separate Parcels

Please check your delivery address carefully before placing an order. Contact us immediately if a correction is needed. Changes may no longer be possible after dispatch.

Orders may arrive in separate parcels. We will not impose additional split-shipment charges without disclosure and your agreement.

Delayed, Missing, or Damaged Deliveries

If we cannot dispatch your order within the promised timeframe, we will contact you with a revised estimate and explain applicable cancellation and refund options. Your agreement to a delay will be requested where required.

If your parcel appears lost, arrives damaged, or shows “Delivered” but cannot be located, email service@omvereo.com with your order number and a description of the problem.

We will investigate with the carrier and provide an appropriate solution, including replacement or refund where required. A carrier’s “Delivered” scan does not automatically defeat a nondelivery claim. Handing a parcel to the carrier does not remove our responsibilities.

Company and Contact Information

Omvereo is operated by Chongqing Shenghuiju Trading Co., Ltd., the seller responsible for purchases made through omvereo.com.

Legal Company Name: Chongqing Shenghuiju Trading Co., Ltd.

Registered Address: No. 16-11, Building 2, No. 5 Huoju Avenue, Erlang Subdistrict, Jiulongpo District, Chongqing, China

Customer Support Email: service@omvereo.com

Customer Service Phone: +86 23-68851032

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.

The registered company address is not automatically the return warehouse. Please contact customer support for the correct return address before sending goods.