FAQ
Last updated: October 26, 2026
Who operates Omvereo?
Omvereo is operated by Chongqing Shenghuiju Trading Co., Ltd.. Our registered address is No. 16-11, Building 2, No. 5 Huoju Avenue, Erlang Subdistrict, Jiulongpo District, Chongqing, China. Email service@omvarao.com for help.
How do I order and pay?
Select the product and available options, add it to the cart, and complete checkout. Review the delivery address and total before payment. Available payment methods and the transaction currency appear at checkout. Your payment provider may charge conversion or international transaction fees.
Where do orders ship from?
Orders ship from China. Standard destinations include the United States, United Kingdom, Canada, and Australia, subject to checkout availability and carrier coverage. Other destinations are supported only when available at checkout and a delivery estimate is supplied before payment.
How long does delivery take?
Normal processing takes 1-3 business days after payment confirmation. Standard transit to the United States, United Kingdom, Canada, and Australia is estimated at 7-15 business days after dispatch, giving an estimated total of 8-18 business days. Business days are Monday-Friday, excluding public holidays. These are estimates; see our Shipping Policy for details.
What does shipping cost?
Shipping charges are calculated and displayed at checkout before payment. Free shipping applies only if an eligible offer is expressly displayed. There is no general free-shipping threshold under our policy.
How do I track a parcel or report a delivery issue?
For tracked shipments, we email tracking information after dispatch. If tracking is inactive, the parcel appears lost or damaged, or a “Delivered” parcel cannot be found, email service@omvereo.com with your order number. We will investigate and explain the available solution.
Can I change or cancel an order?
Email us as soon as possible. We will check fulfillment status. If cancellation is accepted before dispatch, the canceled order is refunded without a cancellation fee. Changes may be unavailable after dispatch. Statutory cancellation and withdrawal rights remain unaffected.
What is the return period?
Our voluntary return policy permits eligible change-of-mind return requests within 30 calendar days after delivery. Items must be unused, unwashed, and in original condition with included parts and accessories. Read the Return Policy for the process, exceptions, and separate statutory protections.
Where are returns sent and who pays?
The return warehouse is in China. Contact us for the correct warehouse address before sending goods. You pay direct international return shipping for a change-of-mind return unless agreed otherwise or the law requires us to pay. We cover reasonable, necessary return costs for faulty, damaged, incorrect, or materially misdescribed goods. No restocking fee applies.
When are refunds issued?
Approved refunds go to the original payment method within 10 business days after receipt and assessment of the return, or after approval if no return is required. Shorter legal deadlines take priority. Your payment provider may need additional time to display the credit.
How can I manage cookies or make a privacy request?
Use the site's cookie controls to accept, reject, or manage optional technologies. Email service@omvereo.com for privacy requests or assistance. Our Privacy Policy explains our practices and applicable rights.
When is customer service available?
Monday-Friday, 9:00 AM-6:00 PM, China Standard Time (UTC+8), excluding public holidays. We aim to respond within two business days.
Business Details
Omvereo is operated by Chongqing Shenghuiju Trading Co., Ltd., the seller responsible for purchases made through omvereo.com.
Brand: Omvereo
Legal Company Name: Chongqing Shenghuiju Trading Co., Ltd.
Registered Address: No. 16-11, Building 2, No. 5 Huoju Avenue, Erlang Subdistrict, Jiulongpo District, Chongqing, China
Customer Support Email: service@omvereo.com
Customer Service Phone: +86 23-68851032
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM, China Standard Time (UTC+8), excluding public holidays.
The registered address identifies our business and is not automatically the return warehouse. Please contact customer support for the correct return address before sending goods.